Terms of Service

Last updated:
These terms govern your use of the Bdeshishop automated customer-support assistant, which operates across Facebook Messenger, WhatsApp, and Instagram. By messaging the assistant on any of these channels, you accept these terms.

1. About Bdeshishop

Bdeshishop (also written "Bdeshi Shop"; the Facebook page is "Modern Bazar") is an online shop in Bangladesh selling footwear, shirts, watches, and car accessories through bdeshishop.com. Orders are placed on bdeshishop.com or by phone/WhatsApp:

Delivery charges are BDT 80 inside Dhaka and BDT 150 outside Dhaka.

2. What the Assistant Is

The assistant is an informational service that operates on Facebook Messenger, WhatsApp, and Instagram. It answers questions about product prices, stock, sizes, delivery charges, payment methods, and shop policies, in English and Bengali. Answers about price and availability are checked live against the shop's product data at the moment you ask.

The assistant replies to messages you send first, within each platform's messaging window. It does not contact you outside that window. Within a window you open by messaging us, it may send a follow-up about an order you started or placed.

3. Placing an Order Through the Assistant

The assistant on Messenger, WhatsApp and Instagram can place a real order for you at Bdeshishop. It shows you the order summary and asks you to confirm before anything is submitted, and the order is created in the shop's own order system — the same system the website checkout uses. The assistant does not process payments; orders are cash on delivery or paid through the shop's existing methods.

4. Pricing and Stock Accuracy

Prices, discounts, and stock levels change. The assistant checks product data live when answering, but the final price, availability, and applicable delivery charge are confirmed by the shop when you place your order. If the assistant's answer and the checkout page differ, the checkout page prevails.

5. Human Support Handoff

The assistant does not handle order tracking, refunds, returns, or complaints. For those, it will direct you to the human support team:

Have your order number ready when you contact the team.

6. Acceptable Use

When messaging the assistant, you agree not to:

We may stop responding to users who violate these rules, and you may be blocked from the page.

7. Limitation of Liability

The assistant's answers are provided for general information. To the extent permitted by law, Bdeshishop is not liable for decisions made solely on the basis of an automated reply. Always confirm final details (price, stock, delivery time, payment) with the shop before ordering.

8. Governing Law

These terms are governed by the laws of Bangladesh.

9. Changes to These Terms

If we change these terms, the updated version will be posted on this page with a revised "Last updated" date.

10. Contact